If you’re here because you need some help, but you have no idea where to start, I can send you my free worksheet to help you determine which tasks you loathe, like and love. Once you have that figured out, it’ll be easier to start looking at what you might outsource.
I'll then ask you to complete my Client Discovery Form and we'll chat about how we could work together and see if we're a good fit. It's so important that we click and 'get' each other!
There’s no rush to decide and I won’t put any pressure on you to commit – that’s just not my style. If you do decide to go ahead, we’ll work out the terms of our agreement and then put some plans in place to start working together.
Services
Privacy Policy
What is the purpose of this policy?
To describe how we collect and use personal data about you in accordance with the General Data Protection Regulation (GDPR).
Personal Data
In terms of this Privacy Policy “us” or “we” shall mean Claire Perry trading as Claire Perry Virtual Assistant of 48 Woodfield Crescent, Ivybridge, Devon PL21 0FB and “you” shall mean the person or entity named as the client.
We are committed to protecting your personal data and privacy. Personal data is any information that can directly or indirectly identify you, including your name and contact details. By entering into a Contract with us, you will have agreed to us using your personal data in accordance with this Privacy Policy, which is subject to change depending on the data protection laws which are in force at any one time.
For the purposes of data protection legislation, Claire Perry Virtual Assistant is known as the “Data Controller” and is, therefore, responsible for what happens to any information about you as provided to us.
How we use your information
We only ever use your personal data with your consent, or where it is necessary:
- to enter into, or perform, a contract with you
- to comply with a legal duty
- to protect your vital interests
- for our own (or a third party’s) lawful interests, provided your rights don’t override these.
In any event, we’ll only use your information for the purpose or purposes it was collected for (or for closely related purposes).
We may process personal information for certain legitimate business purposes, which include some or all of the following:
- where the processing enables us to enhance, modify, personalise, or otherwise improve our services/communications for the benefit of our customers
- to identify and prevent fraud
- to better understand how people interact with our website
Whenever we process data for these purposes, we will ensure that we always keep your personal data rights in high regard and always take account of these rights.
Why do we need to collect and store personal data?
In order for us to do any of the above, we must collect and store your data firstly for correspondence purposes. We will ensure that the information collected will only be used for its intended purpose and does not constitute an invasion of your privacy.
We will store your name and contact details, (such as your address, telephone number and email address) on an electronic file where we will also store the details of any other information provided to us that is relevant to the Services we will provide. Any paper correspondence will be uploaded electronically and disposed of immediately.
Where we keep it
We are based in the UK, and we store our data within the EU. Some organisations which provide services to us may transfer personal data outside of the EU, but we will only allow them to do if your data is adequately protected.
For example, some of our systems use Microsoft products. As a US company, it may be that using their products result in personal data being transferred to or accessible from the US. However, we will allow this as we are certain personal data will still be adequately protected (as Microsoft is certified under the USA’s Privacy Shield scheme).
How long do we keep it?
We will only use and store information for so long as it is required for the purposes it was collected for. How long information will be stored depends on the information in question and what it is being used for. For example, if you ask us not to send you marketing e-mails, we will stop storing your e-mails for marketing purposes.
We continually review what information we hold and delete what is no longer required. We will not retain your data for any longer than necessary and the longest time that we will hold your data will be six years.
Will we share your personal data with anyone else?
We will only share your information with third parties when absolutely necessary. The identity of third parties will vary depending on the nature of your business and the administration you require but may include Financial Advisors, Accountants or HM Revenue and Customs. Any third parties who we do pass your details onto are obliged to store your details under data protection laws which are in force at that time. If we wish to pass your personal data to a third party, we will only do so with your explicit consent, unless we are legally obliged to do so otherwise.
Under what circumstances will we contact you?
We will only ever contact you when necessary, or when you have requested that we do so. We do not mean at any point to be intrusive or ask for unnecessary information. We will do our best to ensure that the information we hold is as secure as possible to minimise the risk of unauthorised access or disclosure.
What are your rights?
We want to ensure that you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:
- the right to confirmation as to whether we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known as a data subject access request)
- the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason)
- the right to have inaccurate data rectified
- the right to object to your data being used for marketing or profiling; and
- where technically feasible, you have the right to personal data you have provided to us which we process automatically based on your consent or the performance of a contract. This information will be provided in a common electronic format.
Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office, the UK supervisory authority for data protection issues.
Contact details of the GDPR Owner
If you wish to raise a complaint on how we have handled your personal data, you can contact Claire Perry who will investigate the matter. You must do so in writing using the following information:
Address:
48 Woodfield Crescent,
Ivybridge, Devon, PL21 0FB
Email:
Telephone:
07977 468608
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office, the UK supervisory authority for data protection issues.
Privacy Policy last updated: 9th March 2023